Our team of caring staff
Providing high quality Care to our customers means not just having excellent community care workers but an office and care management team that is highly skilled.
Our team is there 7 days a week to answer your calls and to be able to respond to your needs. We will make sure you have your own care manager who is there to make sure the service you receive from Helping Hands is exactly right for you.
Helping Hands Registered Manager
Helliena is our Registered Manager. She previously worked for the company as carer for 6 years and has been supporting all our teams as the Registered Manager since 2019.
Helliena is aided by an amazing team who all work together to provide a great communicative, supportive and flexible working environment.
Read more about Helliena on her Carer Staff Profile (PDF).
Helping Hands Care – Staff
We only employ staff who have the right values and skills to support people in their own homes. They receive ongoing training and supervision to ensure they carry out their work to the highest possible standard.
To make sure we employ the right people Helping Hands has a rigorous recruitment procedure. This includes verifying references and undertaking a Disclosure and Barring Service check, this tells us if anyone has any criminal offences.
We are committed to having knowledgeable, well trained staff, throughout Helping Hands. We employ a full time Registered Nurse to deliver a range of training to all staff.
All community workers complete a comprehensive 12 week induction programme, with continued training throughout their employment leading to nationally recognised qualifications. All staff have a personal training and development plan to ensure they have the necessary knowledge and skills to undertake their job role.
Read some stories from our current carers
I have been a carer for 25 years now. Out on the community with Helping Hands for 17 years. When I think of being a carer it brings up many emotions, happy times, sad times, funny, frustrating and many more I won’t list them all. I love my job and it can be hard work at times, long hours, tiring and unsocial hours and not a job for everyone but it can be emotionally rewarding as well and make you feel grateful for everything you have.
If a person lives alone, you maybe the only carer that that service user sees all day and mostly there little faces beam and are so happy to see you with a lovely smile, and so looking forward to the company, be it only for probably a short while.
The job roll can also be challenging at times and you deal with all sorts of situations. I have cared for many at the end of their journey in life who I would call friends rather than service users because I have helped took after them for many years and have grown a bond with.
When I joined helping hands I had no idea so many people in the community needed help at home and each individual’s needs were so unique.
Going from working in a care home environment to the community I found I had more time with the client on a one to one basis and seeing them at home with familiar surroundings where they are comfortable you get to see them truly relaxed .I personally enjoy the variety of community care and working independently but with a team behind me when I need them .
Find out more about working for us on our Careers page.